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CORONAVIRUS ADVICE

If you have travelled from an affected area or have been in contact with someone confirmed as having Coronavirus in the last two weeks, you may be at risk of Coronavirus. Please do NOT leave the house. Instead, ring 111 if:
  • You have been in an affected area in the last 14 days and develop cough, fever or shortness of breath; or
  • You have been in contact with someone confirmed as having Coronavirus, even if you feel well

See www.gov.uk for guidance and an up to date list of affected areas | See www.nhs.uk for more information.

Complaints

Occasionally things do not go as smoothly as we would like. If you have a complaint or suggestion please ask for one of our Complaints Procedure leaflets at reception. Or, alternatively, ask to speak to our Practice Business Manager, Gill Lewis who is responsible for dealing with patient complaints.

The Health Service Ombudsman

The Health Service Ombudsman has published a booklet that describes the ‘six principles for remedy’ in relation to complaints handling and involves:

  1. Getting it right
  2. Being customer focused
  3. Being open and accountable
  4. Acting fairly and proportionately
  5. Putting things right
  6. Seeking continuous improvements

If you remain unhappy after everything has been done to try to resolve your concern or complaint you have the right to approach the Ombudsman -  https://www.ombudsman.org.uk/making-complaint

Tel: 0345 015 4033 between 8.30am and 5.30pm

Write: Millbank Tower, Millbank, London SW1P 4QP

Send a text to their 'call back' service: 07624 813 005, with your name and mobile number

 

 

 
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