Welcome to Chesterfield Drive 

Easter Opening

Due to the current COVID19 pandemic, to provide the NHS with additional support over the Easter period, the practice will be opening 8.00am-6.30pm on both Good Friday and Easter Saturday. Please call the surgery on 01473 741349 to make a telephone appointment if you are acutely unwell. We will also be offering some limited appointments on Friday with a Healthcare Assistant. The service on both dates will also be extended to patients from the Norwich Road Surgery.

Norwich Road Surgery will be offering OUR patients the same service 8.00am-6.30pm on Easter Sunday and Bank Holiday Monday. So if you are acutely unwell, please call our surgery number and your call will be answered by a Care Navigator at Norwich Road Surgery.

Online booking service

We are offering the following online bookable appointments; Blood Pressure checks, Cervical Screening, Dressings and Pill Checks with our Health Care Assistants and Practice Nurses. You should NOT book an appointment online for any of the above if you are displaying any symptoms of continuous cough or fever. Instead you should self isolate and follow NHS guidance, please see link below. If you have booked an appointment online and are now displaying any of the above symptoms, please either cancel your appointment online, or call the surgery. DO NOT ATTEND THE SURGERY.

https://www.nhs.uk/conditions/coronavirus-covid-19/

Please do not book a GP appointment or attend your GP Practice if you’ve visited or travelled through mainland China, Hong Kong, Japan, Macau, Malaysia, Republic of Korea, Singapore, Taiwan, or Thailand and have symptoms of cough, fever or shortness of breath within 2 weeks of returning, or if you have symptoms of cough, fever or shortness of breath after being in contact with someone with a confirmed case of coronavirus. Please call NHS 111 instead.

You can read more about coronavirus on NHS.UK

The link below provides details on how germs spread and recommendation for hand washing. Please take a minute to click on link and follow guidance.

https://www.bbc.co.uk/news/av/health-51637561/coronavirus-watch-how-germs-spread

Booking of Appointments - Reception Staff are unable to make Patient appointments at the Front Desk.
If you need to make an appointment please call us on 01473 741349 where a Care Navigator will be able to help and advise you.

Care Navigation - The Practice staff have been given specialist training in care navigation to help them direct patients to the right health professional first time. When a patient contacts the practice, the care navigator will ask for a brief outline of the problem so they can identify the patient’s need. This will allow the care navigator to refer to information about services in the practice, other NHS providers and the wider care and support sector. Where appropriate, they will direct the patient to these services. Their goal is to ensure that patients get the right care at the right time in the right place with the right outcome.

Social Prescribing - this involves helping patients to improve their health, well being and social welfare by connecting them to community services, which might be run by the council or a local charity.  Community Advisors will be holding weekly clinics for patients aged 18+ who may need assistance and/or signposting to other services. For more information click on the Social Prescribing link under further information.

Suffolk Family Carers - A Suffolk Family Carers Advisor will be in the surgery waiting room on the 1^st Tuesday morning of each month. Drop by for an informal chat, to ask a question or book a longer, private appointment, to talk about your caring role – they can provide information, guidance and emotional support and discuss any concerns you may have.

On the Day Service - Chesterfield Drive Surgery is working with Norwich Road Surgery in providing emergency appointments for patients.  Contact the surgery to find out more.

Saturday surgery - The surgery is open one Saturday a month between 8.00am and 11.30am (for pre-booked appointments and collection of prescriptions only), on the following dates:  Saturday 6th June, Saturday 4th July, Saturday 1st August, Saturday 22nd August, Saturday 26th September, Saturday 17th October, Saturday 28th November and Saturday 12th December

Surgery closure dates - The surgery holds staff training events during the year and therefore will be closed from 1.00pm on the following dates in 2020: Wednesday 6th May, Wednesday 10th June, Thursday 9th July, Thursday 10th September, Wednesday 7th October, Thursday 12th November, Wednesday 2nd December

How we use your information - Your doctor and other health professionals caring for you, such as nurses or physiotherapists, keep records about your health and treatment so that they are able to provide you with the best possible care.  More information available here

Named Accountable GP - all patients at the practice have a named accountable GP on their clinical record.  Your named GP has overall responsibility for your care but you may see any GP of your choosing at the surgery.  If you wish to find out who your named GP is, please ask at reception.

Would you recommend this practice to friends and family? Click on the link at the bottom of this screen to let us know what you think of the services we offer