URGENT SITUATION AFFECTING SOME BLOOD TESTS AS OF 07/10/2020

Dear Patients

 

Problems with an NHS supplier, Roche, has led to a temporary shortage in some of the chemicals we use to process blood test results. This is a national problem and Roche is working hard to resolve this.

We are doing everything we can to reduce the impact on our patients, but unfortunately, this is making it difficult to complete some blood tests at East Suffolk and North Essex NHS Foundation Trust (ESNEFT). 

Temporarily, we are continuing to prioritise clinically urgent tests, but this this means that if you are having a regular blood test it may be delayed. We are very sorry about this.

We have the following advice for our patients:

  1. If you have been told your blood test is urgent, please attend your booked appointment without delay
  2. If you have been told your blood test is not urgent, please try and re-book in around two weeks’ time.
  3. If you are not sure whether your test is urgent or not, please get in touch with the GP or consultant who asked you to have the test

We appreciate this is frustrating for patients and we’re grateful for everyone’s patience while we work hard to resolve this issue. We will keep everyone updated. We do understand that this may worry you and is very inconvenient, so please do get in touch with our PALS team if you wish to discuss this further. Their number is:

 

0800 389 6819 (option 1)

 

Kind regards

Ipswich & East Suffolk Clinical Commissioning Team

PLEASE BE AWARE THAT WEARING A FACE COVERING WHEN COMING INTO THE SURGERY IS NOW PRACTICE POLICY.

(Red) Alert

Alert

COVID SWABS. Unfortunately GPs do NOT have access to covid testing, so please do NOT contact the surgery asking for a swab. These tests are run by the government and are ONLY accessible via the government website or by calling 119. Thank you.

Online booking service

We are offering the following online bookable appointments; Blood Pressure checksCervical ScreeningDressings and Pill Checks with our Health Care Assistants and Practice Nurses.

You should NOT book an appointment online for any of the above if you are displaying any symptoms of continuous cough or fever. Instead you should self isolate and follow NHS guidance, please see link below. If you have booked an appointment online and are now displaying any of the above symptoms, please either cancel your appointment online, or call the surgery. DO NOT ATTEND THE SURGERY.

Reception Staff are unable to make Patient appointments at the Front Desk.
If you need to make an appointment please call us on 01473 741349 where a Care Navigator will be able to help and advise you.

The Practice staff have been given specialist training in care navigation to help them direct patients to the right health professional first time. When a patient contacts the practice, the care navigator will ask for a brief outline of the problem so they can identify the patient’s need. This will allow the care navigator to refer to information about services in the practice, other NHS providers and the wider care and support sector. Where appropriate, they will direct the patient to these services. Their goal is to ensure that patients get the right care at the right time in the right place with the right outcome.

Covid-19 Patient Updates

Discharge from hospital information leaflet - Here

PATIENT REGISTRATIONS

PATIENT REGISTRATIONS

We are always happy to accept new patients and can register people who live within our Practice catchment area.  Our Practice catchment area can be viewed here. Please call the surgery on 01473 741349 or ask reception for further advice or clarification.

Please make sure that you have proof of identity (e.g. driving licence or passport) and proof of address (from within the last 3 months) if you intend to register as a patient. Patients aged (over five) will be offered an appointment for a New Patient Health Check with the Healthcare Assistant (HCA) within three months of registration.

For children under five who are also required to have an appointment, please bring in the Child Health red book to enable our administration team to retain on file the most up to date records of childhood immunisation details.

There will be three forms that we require you to complete upon registering, the GMS1 form, also the relevant patient questionnaire and the Object to Share Record, if you decide you do not want to share your information. Before reading the Object to Share Record form, please read the FAQs sheet. Please click on relevant link below, or collect from reception.

For adults – click here.

For children – click here.

For baby – click here.

GMS1 – click here.

Object to Share form – click here.

Object to Share FAQs – click here.

Below to be added to useful links on registration page

Our Patient Information brochure is available to view and print – click here.

Temporary Residents

If you are ill while away from home or if you are not registered with a doctor but need to see one, you can receive emergency treatment from the local GP practice for 14 days. After 14 days’ you will need to register as a temporary or permanent patient.

You can be registered as a temporary patient for up to three months. This will allow you to be on the local practice and still remain a patient at your permanent practice. After three months’ you will have re-register as a temporary patient or permanently register with that practice.

To register as a temporary patient simply contact the local practice you wish to use. Practices do not have to accept you as a temporary patient, although they do have an obligation to offer emergency treatment. You cannot register as a temporary patient at a practice in the town or area where you are already registered.

For temporary residents – click here.

OPENING TIMES

Monday 8.00am - 6:30pm
Tuesday 7:30am - 6:30pm
Wednesday 7:30am - 6:30pm
Thursday 8.00am - 6:30pm
Friday 8.00am - 6:30pm
Saturday 8.00am - 11:30am (once a month)

CONTACT US

Tel:  

01473 741349​​​​​​​

Address:

The Chesterfield Drive Practice
29 Chesterfield Drive, Ipswich, IP1 6DW