You can see your doctor during surgery times by making an appointment with reception. Please contact the receptionist by phoning 01473 741349 (Chesterfield Drive Surgery) or 01473 274494 (Landseer Road Surgery). If you are unable to keep your appointment please let us know so that it can be made available for another patient. If you are late for your appointment you may be asked to rebook for another time in order to minimise waiting for other patients.
A health care professional will see and assess you within 24 hours if you feel this is needed. In this situation you will normally be seen by one of the Nurse Practitioners working in the 'On the Day' team.
We are pleased to offer extended opening hours for surgery appointments. During these hours the surgery will be open for booked appointments and repeat prescription collection only. Appointments are available for booking at Chesterfield Drive Surgery and Landseer Road Surgery every other Saturday morning between 8am and 11am (see home page for dates) and at Chesterfield Drive Surgery on Wednesday mornings (between 7.30am and 8.00am) and Wednesday evenings (between 6.30pm and 8pm). All emergency appointments will be dealt with by the NHS 111 Service, who you can contact when you need medical help or advice and it's not urgent enough to call 999. NHS 111 operates 24/7, 365 days per year and is free to use from a landline and a mobile.
Suffolk GP+ is for people who urgently need a doctor's appointment or can't see their GP on a weekday. Please note that Suffolk GP+ appointments can only be booked through your own local GP practice. More details on this service can be found here GP + Letter
The doctor is not obliged to visit you at home unless you are housebound or unable to travel due to your condition.
Please, where possible, attend the surgery so that full examinations can be undertaken as appropriate. Your registered doctor may not necessarily do visits requested later in the day.
Please ensure your request for a home visit reaches the surgery by 10.30 am.
If you wish to speak to a doctor by telephone, please call the surgery between 8.30 am and 10.30 am.
The doctor will call you back as soon as she or he is available.
The practice has a strict policy regarding confidentiality and data protection. We will only release test results to the person to whom they relate unless that person has given prior permission for the release of this data or they are not capable of understanding the results. Please telephone the surgery after 2pm for test results.
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