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Landseer Road Closure

Patient Engagement Event

We are holding a 'drop-in' event on:

Thursday 25th January, 1pm - 3pm at Landseer Road Surgery.

This is to give patients the opportunity to discuss any concerns about our plans to close the surgery in 2020 and to receive information about registering with other practices in the area.

Representatives from the Clinical Commissioning Group (CCG), Healthwatch Suffolk and the Bangladeshi Support Centre will also be attending.

We look forward to see you at this event.  In order to manage numbers please let the receptionist know if you plan to attend.

Application to close Landseer Road Surgery

We wish to advise you of our intention to ask the Ipswich and East Suffolk Clinical Commissioning Group’s Primary Care Commissioning Committee to close our branch site in Landseer Road in 2020. This would coincide with our planned relocation to a new building on the former Tooks bakery site at the junction of Bury Road and Old Norwich Road. This new building will accommodate the three north-west Ipswich practices, Chesterfield Drive, Norwich Road and Deben Road.

We are not taking this action lightly and we have considered the potential implications and impact on our patients. Our intention is to be open and transparent and we are keen to ensure that those potentially impacted by our application to close the Landseer Road site are made fully aware of our plans and have the opportunity to comment. We have set out below the reasons for our closure application and the measures that we are taking to minimise the impact on both our patients and the neighbouring practices.

Current situation:

The Chesterfield Drive Practice currently operates from two sites – the main site at Chesterfield Drive in north-west Ipswich, which looks after approximately 11,250 patients, (75% of our total patient population) and the branch site at Landseer Road in south-east Ipswich, which looks after approximately 3,750 patients (the remaining 25% of our total patient population).

The ongoing pressure to provide GP resources at the required level to ensure patients have access to a GP during normal opening hours has become impossible to sustain. We have already secured approval to finish GP clinics at 5.30pm three days per week. More recently we have secured approval to reduce the GP presence at Landseer Road by finishing the clinics at 1pm on Thursdays and Fridays. This was initially for a three month period to allow time to try and recruit a GP following the recent resignation of a full time GP. This has now been extended for another 3 months as we have been unsuccessful in the recruitment of another GP. This therefore means that currently there are no clinical staff on site at Landseer Road after 5.30pm on Tuesdays and after 1pm on Thursdays and Fridays.

We are now at the point where it no longer makes business sense to continue to operate from two sites. To remain viable going forward, we need to focus our energies and resources to develop our services as a single site Practice in north-west Ipswich.

Measures to minimise impact

Whilst we expect the Landseer Road branch site to remain open until 2020 we accept that some of our patients may wish to make enquiries about registering elsewhere. There are four larger Practices operating in the south-east part of Ipswich. These are:

  • Ravenswood Medical Practice, 24 Hening Ave, Ipswich, IP3 9QJ
  • Felixstowe Road Medical Practice, 235 Felixstowe Rd, Ipswich, IP3 9BN
  • Derby Road Practice, 52 Derby Rd, Ipswich, IP3 8DN
  • Two Rivers Medical Centre, 30 Woodbridge Rd East, Ipswich IP4 5PB

We wish to retain as many of our existing patients as possible. We have looked at where the patients who have nominated Landseer Road as their preferred site actually live and although there is a concentration of those patients living in south-east Ipswich, a significant proportion can and do attend Chesterfield Drive. We have devised a feedback form for patients in order to try and quantify the impact of the planned closure as this may inform our actions going forward. This is available at reception and in the waiting rooms at both sites. Please do give us your feedback so that we can take this on board. You may also wish to give your feedback to Healthwatch Suffolk by accessing their website at

Please be aware of the GP+ service which operates from the Riverside Clinic in south-east Ipswich, providing access to GPs and other clinicians outside of the Practice’s normal opening hours, i.e. 6.30pm – 9pm on weekdays and 9am – 9pm at weekends and bank holidays. Patients who normally attend Landseer Road are currently able, and will continue to be able, to access this service, providing an alternative to attending the Landseer Road site and thereby mitigating any adverse impact of the proposed closure.

GP+ is planning to extend its range of services by introducing multidisciplinary teams to enable patients to access primary care services seven days a week. As part of this, the ‘First Point Physio’ clinics at Riverside have recently been implemented which will provide an option for patients that may otherwise have to be accommodated in the practice.

We appreciate that you may have questions and concerns so please feel free to email these to .

Healthwatch Suffolk will also be happy to take comments and feedback from patients - .


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